Your Privacy Matters

Clear information about what we collect, how we use it and how your data is protected.

How Sofa Tech Protects Your Privacy

Sofa Tech respects your privacy and is committed to safeguarding any personal information you share with us. This page explains what information we collect, how we use it, and the steps we take to keep your data secure when you use our website or contact us about our services.

Data Protection Statement

We handle personal data securely and in line with UK data protection principles, including the UK GDPR and the Data Protection Act 2018.

No Selling Your Data

Your data will never be sold, rented or traded. We only use it for legitimate service, enquiry, security and website improvement purposes.

1. Information We Collect

We may collect and process information you provide directly when you contact Sofa Tech through the website, email or phone. This may include your name, email address, phone number, address or service area, details about your furniture repair enquiry, photos or information you choose to send, and any information included in your message. When you visit our website, some technical information may also be collected automatically, such as IP address, browser type, device type, pages visited, time and date of visit and referring website.

2. How We Use Your Information

We use the information we collect to respond to enquiries, provide quotes or information about our services, arrange appointments where appropriate, communicate with customers, improve website performance and user experience, monitor website usage and traffic trends, maintain security and comply with legal obligations. We do not sell, rent or trade your personal information with third parties.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and analyse website traffic. Cookies may be used to remember user preferences, analyse website usage and improve performance. You can control or disable cookies through your browser settings. For more information, please see our Cookies Policy.

4. Data Sharing and Third Parties

We may use trusted third-party services to operate our website, host and secure data, analyse visitor behaviour, manage forms or communicate with customers. These providers only process data as necessary to perform their services and are expected to maintain appropriate security standards. We do not share your personal data with third parties for their own marketing without your consent.

5. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We only retain personal information for as long as necessary to respond to enquiries, provide services, keep business records, handle follow-up communication and comply with legal obligations. When data is no longer required, it will be securely deleted or anonymised where appropriate.

7. Your Data Protection Rights

Under UK data protection law, you have rights that may include access to the personal data we hold about you, correction of inaccurate information, deletion of your data, restriction or objection to processing, and data portability where applicable. To exercise these rights, please contact Sofa Tech through the contact page.

8. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those external websites. You should review their privacy policies before providing personal information.

9. Updates to This Privacy Policy

Sofa Tech may update this Privacy Policy from time to time to reflect changes in legal requirements, website technology or our services. Any updates will be published on this page.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact Sofa Tech through the contact page. Last updated: August 2026.

Questions About Your Data?

Transparency and trust matter. If you have questions about how your data is collected, stored or used, contact Sofa Tech and we will be happy to help.

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